Privacy Policy

1. Introduction
Tecnix HVAC&R PTY LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect
We collect your Personal Information for the primary purpose of delivering and managing our services. This includes booking appointments, providing job updates, communicating job progress, and managing service requests, to ensure a smooth customer experience.

We may collect the following types of information:

• Personal identification information (name, email address, phone number, address)

• Technical information (IP address, browser type, device information)

• Service-related information (request details, feedback, payment information)

3. How We Use Your Information
We use your information to:

• Provide and manage our services

• Communicate with you regarding products, services, quotes, or inquiries

• Improve our website and services

• Process payments

• Comply with legal and regulatory obligations

4. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:

• Service providers who assist in delivering our services

• Legal authorities if required by law

• Payment processors for transaction purposes

5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Personal information may be stored both electronically on our computer system, and in hard-copy form.

6. Cookies
Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.

7. Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@tecnixhvacr.com.au or by using the contact form

8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes take effect constitutes acceptance of the updated policy.